The Vehicle Check-In Condition Report
Every shop eventually gets accused of damage that was already there. Without a signed record from drop-off, it's your word against the customer's — and that argument is expensive whether you're right or not. This is the one-page form that ends it.
One Page. Signed Before the Car Comes In.
A walkaround diagram the customer marks and signs with you, before the car comes in
Panel-by-panel condition check, so nothing gets missed in a hurry
A required photo record tied to the RO number
Personal property and key count logged, so “it was in the car” has an answer
Dual signature line — customer and advisor — dated at check-in
The Harder Question a Full Schedule Doesn't Answer
The check-in report saves you an argument. These five are about something quieter — whether all that work is actually making money. Answer them honestly; we’ll send the full thirteen after you grab the report.
Do you track gross margin by bay, or just by month?
Has parts markup drifted down in the last year without anyone deciding it should?
Do your fleet contracts still make sense at today's parts and labor cost, or just at the rate you won them at?
If a tech quotes a “favor” discount, does anyone see it before it becomes a pattern?
Can you tell which service lines are actually carrying the shop, versus just staying busy?
A full schedule isn't the same as a profitable one. If growth means working more hours instead of the shop earning more per hour, the math is broken somewhere you can't see yet.
Send Me the Check-In Report
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